Policies

Privacy:

We at Arrowhead Lapidary & Supply value your privacy, all information is held in strict confidence.

Security:

Our web side is secure so order with confidence. Any information collected on this site is for internal use only. We do not give out any personal information via this site to any third party, except where it is necessary to give our shopping cart server and bank information in order to process credit card transactions. Email addresses are collected for the purpose of informing our customers of sales, discount, and new product lines. Our web site is secure.

Returns:

We stand behind our no hassle guarantee. If you are not completely satisfied with you order within 30 days of original purchase, we will refund you money or replace your order as long as the item has not been used unless there is a manufacturer’s defect. Call or email for a return authorization number before sending the item to us. Credit will be issued for any unused item returned in the same method you purchased (i.e. Credit card, check, etc.) Customers are responsible for all freight charges on returns. For machine returns you must contact the manufacturer. Returned items are subject to a restocking fee.

Shipping:

Your order will ship by UPS or Priority Mail from our warehouse within 2 business days. Some items are shipped directly from the manufacturer and the shipping company may vary. Please allow UPS at least 5 business days for delivery.

Backorders:

From time to time some items are out of stock and need to be backordered. We will try to notify you after the rest of your order has ship that an item has been backordered and will be shipped as soon are we receive it.